[ONE-33064] Gantt. LockTimeoutException after entering Gantt module. - BigPicture Jira

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Details

Type: Bug
Status: Closed (View Workflow)
Priority: Critical
Resolution: Done
Affects Version/s: prod/bigpicture/jiracloud/2021/02/19/12_00, prod/biggantt/jiracloud/2021/02/19/12_00, prod/biggantt/jiracloud/2021/02/24/13_40, prod/bigpicture/jiracloud/2021/02/24/13_40, prod/bigpicture/jiracloud/2021/03/03/14_00, prod/biggantt/jiracloud/2021/03/03/14_00
Fix Version/s: prod/biggantt/jiracloud/2021/04/14/14/40, prod/bigpicture/jiracloud/2021/04/14/14/40, prod/biggantt/jiracloud/2021/06/18/22/20, prod/bigpicture/jiracloud/2021/06/18/22/20, prod/bigpicture/jiracloud/2021/06/30/18/45, prod/biggantt/jiracloud/2021/06/30/18/45, prod/biggantt/jiraserver/2021/07/13/18/00/8.1.0, prod/bigpicture/jiraserver/2021/07/13/18/00/8.1.0
Component/s: None
Labels:

Regression:
Yes
Error Token:
f7755fe5dc777350b4d5eeb71153264e390dcaa97887d07a24ec4f11d978444b9d1e121dc8b277a24300b6a189bf631c0a964f22c5e4710e35cc452741d8a226
Team:
Tree
Product:

BigPicture, BigGantt
Host platform:

JIRA cloud
Customer Rank:
7
Total Customer Rank:
5
Occurrences:
253
Tenants:
8
Hide Fields:

$i18n.getText("admin.common.words.hide")

$i18n.getText("admin.common.words.show")
var cfToHide1 = document.getElementById("rowForcustomfield_18501"); if(cfToHide1){cfToHide1.style.display="none";} var cfToHide2 = document.getElementById("rowForcustomfield_18502"); if(cfToHide2){cfToHide2.style.display="none";} var cfToHide3 = document.getElementById("rowForcustomfield_19700"); if(cfToHide3){cfToHide3.style.display="none";} var cfToHide4 = document.getElementById("rowForcustomfield_18400"); if(cfToHide4){cfToHide4.style.display="none";}

Sprint:
Sprint 2021/06, Sprint 2021/07 SIW, Sprint 2021/08
Program Increment:
PI2021/3

Bug Root Cause DEV:
Architecture quality
Bug Root Cause QA:
Inevitable

Time in "OPEN":

17 minutes, 7 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

Open

Unassigned

2021-03-19 13:17 - 2021-03-19 13:34 (17 minutes, 7 seconds)

Total (17 minutes, 7 seconds)

Time "In Progress":

4 days, 12 minutes, 42 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

In Progress

Unassigned

2021-03-19 13:34 - 2021-03-19 13:34 (0)

Total (0)

Dariusz Dudek

2021-03-19 13:34 - 2021-03-19 14:28 (53 minutes, 57 seconds)

2021-03-31 13:53 - 2021-04-01 10:02 (20 hours, 9 minutes, 53 seconds)

2021-04-01 10:59 - 2021-04-06 10:33 (2 days, 23 hours, 34 minutes, 27 seconds)

2021-04-08 13:56 - 2021-04-08 17:30 (3 hours, 34 minutes, 23 seconds)

Total (4 days, 12 minutes, 42 seconds)

Time "In Review":

1 week, 1 day, 58 minutes, 16 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

In Review

Dariusz Dudek

2021-03-19 14:28 - 2021-03-31 13:53 (1 week, 23 hours, 24 minutes, 14 seconds)

2021-04-01 10:02 - 2021-04-01 10:59 (56 minutes, 17 seconds)

2021-04-06 10:33 - 2021-04-06 10:49 (16 minutes, 5 seconds)

2021-04-08 17:30 - 2021-04-08 17:52 (21 minutes, 39 seconds)

Total (1 week, 1 day, 58 minutes, 16 seconds)

Time "In QA Review":

2 days, 3 hours, 6 minutes, 32 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

In QA Review

Dariusz Dudek

2021-04-06 10:49 - 2021-04-08 13:56 (2 days, 3 hours, 6 minutes, 32 seconds)

Total (2 days, 3 hours, 6 minutes, 32 seconds)

Time "In Test Scenario Review":

13 hours, 57 minutes, 51 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

In Test Scenario Review

Dariusz Dudek

2021-04-08 17:52 - 2021-04-09 07:50 (13 hours, 57 minutes, 51 seconds)

Total (13 hours, 57 minutes, 51 seconds)

Time "Waiting for Merge":

1 day, 2 hours, 25 minutes, 45 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

Waiting for Merge

Dariusz Dudek

2021-04-09 07:50 - 2021-04-12 10:15 (1 day, 2 hours, 25 minutes, 45 seconds)

Total (1 day, 2 hours, 25 minutes, 45 seconds)

Time "Waiting for Release":

2 days, 4 hours, 24 minutes, 49 seconds

Status

Field Value Insert meaningful text here for accessibility Duration

Waiting for Release

Dariusz Dudek

2021-04-12 10:15 - 2021-04-14 14:40 (2 days, 4 hours, 24 minutes, 49 seconds)

Total (2 days, 4 hours, 24 minutes, 49 seconds)

Hide Fields Statistics:

$i18n.getText("admin.common.words.hide")

$i18n.getText("admin.common.words.show")
var cfToHide1 = document.getElementById("rowForcustomfield_21302"); if(cfToHide1){cfToHide1.style.display="none";} var cfToHide2 = document.getElementById("rowForcustomfield_19201"); if(cfToHide2){cfToHide2.style.display="none";} var cfToHide3 = document.getElementById("rowForcustomfield_19300"); if(cfToHide3){cfToHide3.style.display="none";} var cfToHide4 = document.getElementById("rowForcustomfield_19301"); if(cfToHide4){cfToHide4.style.display="none";} var cfToHide5 = document.getElementById("rowForcustomfield_19302"); if(cfToHide5){cfToHide5.style.display="none";} var cfToHide6 = document.getElementById("rowForcustomfield_19303"); if(cfToHide6){cfToHide6.style.display="none";} var cfToHide7 = document.getElementById("rowForcustomfield_19204"); if(cfToHide7){cfToHide7.style.display="none";} var cfToHide8 = document.getElementById("rowForcustomfield_19205"); if(cfToHide8){cfToHide8.style.display="none";}

Description

Prerequisites: N/A

Steps to reproduce:

Navigate to Gantt module of some Box

Actual Result
Error appear in log:

LockTimeoutException: Can not acquire lock 'wbsId:98' for 15 MINUTES

This situation occur randomly.

Expected Result
No error is shown in log

Workaround: N/A

Attachments

Issue Links

is duplicated by

ONE-33017 loadExternalTasks outside wbs lock

Closed

mentioned in: Page Loading...

Activity

People

Assignee:: Dariusz Dudek

Reporter:: Piotr Zadora

SoftwarePlant People involved:: Jakub Zygmunt (Inactive) , Katarzyna Rajchert , Radosław Rachuba , Jenkins , Pawel Guz , Martyna Turowska , Gerrit , Piotr Zadora

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 2021-03-19 13:17

Updated:: 2022-01-13 09:04

Resolved:: 2021-04-12 10:15